Our Customer Charter
Our Customer Charter represents a solemn promise to our customers of what to expect from us.
We will give customers as much information as we have available, to enable them to make an informed choice.
We will always respond personally to communication – no automated messages, no template letters or emails, and no scripted call-centres.
We will respect your privacy and keep your personal information safe, and will never pass your details to a third party except with your express permission for a specific pre-agreed purpose.
We will always respect your beliefs and opinions, and will take the time to listen to them.
Our goal is absolute satisfaction with our products or your money back. We offer a 14-day no-quibble guarantee on all products. Whatever the concern may be, you may contact us to arrange a return.
We continuously monitor our customer service performance against our standards: delivery times, response times to enquiries, returns information and stock availability performance, and will clearly publish the results on our website so you know what to expect.